Contact Us

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32 Tooting Bec Gardens, Flat 4
London, SW16 1RB
United Kingdom

You want to improve your operations and room sales at your boutique hotel: we create and implement a bespoke strategy just for you, or take some of your day-to-day tasks off your hands. We analyse, understand and anticipate on your behalf… leaving you free to take care of your guests. Whether you are already operating or planning a new project, we can help you.

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Consultancy

ASSESSMENT

Quality: analysing every aspect of your products and services

Boutiquologie: examining your current positioning on the boutique-hotel market

Rates and distribution: reviewing your current rate structure, inventory and distribution strategy

Operations: assessing your room division (front office, reservations, concierge) and operational standards (communication and interaction with your clients, rationalised internal procedures)

Website: gauging the quality and usability of your online content (both copy and images)

Social media: evaluating your online presence beyond your website, and establishing best practices for building and maintaining a relevant audience

 

STRATEGY BUILDING

Rates & Distribution: determining the ideal rate and distribution strategy for your hotel

Operations: devising the most effective operational standards and procedures

Branding: creating and enhancing your boutique hotel’s distinct identity