SALES
Attract the right guests for your hotel
Sales strategy across all segmentations
Online distribution audit
Optimising OTA and agency relationships
Optimising membership within luxury travel networks (Virtuoso, Serandipians, etc.)
Sales FAM trips, London events and training
Markets: UK + Serandipians and Virtuoso agents in EU and Rest of the World (excluding US)

REVENUE MANAGEMENT AND DISTRIBUTION
Maximise your revenue opportunities
Hotel rates and segmentation health check
Revenue management
Online distribution

HOTEL TECH SOLUTIONS
Choose the right technology for your business
Technology audit
PMS (+ connected PoS), channel manager, and booking engine: research, implementation, training and audits
Tool optimisation

GUEST EXPERIENCE
Meet and exceed guest expectations
Customer journey review from booking to check out
Mystery Guest service
Services, guest amenities & overall experience report

STANDARDS
Improve your service and empower your team
Room division internal procedures review
Recommendations report